South Carolina Center for Rural and Primary Healthcare (CRPH)

Supporting Providers on a Path Toward Improving Maternal Health Care: Creating and Implementing the Voices|Voces Toolkit

Institute for Families in Society logo.  

Expanding the Work of Voices|Voces

About
Voices|Voces

Project Resources and How to Use Them

Voices|Voces
Monologues

 

We are now embarking on a new phase of this work!

With support from the South Carolina Center for Rural and Primary Healthcare (CRPH), we are expanding the Voices|Voces work through a project entitled Supporting Providers on a Path Toward Improving Maternal Health Care: Creating and Implementing the Voices|Voces Toolkit. Strengthening the delivery of respectful maternity care (RMC) is at the cornerstone of this work, which includes supporting clinical and community health care providers by translating the voices of their patients and colleagues into actionable steps that will enhance their practices and, ultimately, improve maternal health outcomes.


Voices|Voces Advisory Committee

We would like to thank the Voices|Voces Advisory Committee members for contributing their expertise and service to this work.

Who Do We Aim to Reach?

Clinical and Community Providers (CCPs), primarily those serving SC’s rural-based populations with obstetric (OB) care. CCPs include those who offer clinical care, doulas, and perinatal community health workers (CHWs). OB care includes prenatal, birthing, and postpartum care services, offered both in clinical sites and community settings. It can also occur in some rural communities without a labor and delivery unit and may include family medicine and ED providers.

Why?

Analysis of the interviews with OB patients, transformed into a theatrical performance, revealed how limited access to care and varying perspectives or communication styles between CCPs and patients influenced the experiences of pregnant, birthing, and postpartum women.

Two-Year Project Goals (July 2024 - July 2026)

  • Goal 1: Support CCPs in reflecting on their practices and enhancing person-centered RMC in OB practice.
  • Goal 2: Carry out workshops with CCPs serving primarily rural populations with OB care using toolkit materials and methods.
  • Goal 3: Discussion and collaboration fostered among South Carolina-based partners about promoting awareness and strengthening person-centered RMC in OB practice.
  • Goal 4: Toolkit and related materials finalized for local, state, and national dissemination.
  • Goal 5: Toolkit and related materials disseminated to and through local, state, and national partners including use of social media, radio spots, presentations and publications.
  • Goal 6: Ongoing communication fostered and maintained with CRPH and among Institute for Families in Society (IFS) staff and partners about project activities and progress.

 

For more information on this work reach out to:

Sarah Gareau, DrPH

Sarah Gareau, DrPH

Principle Investigator

Assistant Professor

Director of Health Service Research and Health Policy

Deborah Billings

Deborah Billings, PhD

Co-Principle Investigator

Affiliate Faculty

Senior Research Associate

Chanell Haley, PhD

Chanell Haley, PhD

Mixed Methods Health Scientist

Carol Reed, MPH

Carol Reed, MPH

Senior Qualitative Research Associate

We would like to thank the following contributors to this work: Ana López - De Fede, PhD, Kathy Mayfield-Smith, MBA, MA, D. Stewart Cooner, MHA, Natalie Heatley, Chloe Rodriguez Ramos, MPH, and 3RG DesignWorks.

Initiative Background

Voices/Voces english logo.

In 2020, the IFS Integrated Health and Policy Research Division (IHPR) at the University of South Carolina (USC) launched the Voices|Voces Initiative. IHPR provides researchers, policy makers, and practitioners with collaborative opportunities to identify and influence policies and practices that are guided by research. Our values center on respect, persistence and forward thinking, research, data-driven decision-making, service, integrity, innovation, collaboration, and community engagement. As the 4th oldest state-University Medicaid partnership in the nation, IHPR is focused on improving the health of South Carolinians with research efforts that expand the knowledge of what works, facilitate the ability to target resources, develop future leaders in healthcare research and policy, and serve as a resource to policymakers.

About Voices|Voces

With that organizational goal in mind, the aim of Voices|Voces is to understand the experiences and perspectives of OB care patients throughout pregnancy, birth, and postpartum and to bring OB patients’ voices directly into the discussion of maternal health and Medicaid priorities. Over time, the Voices|Voces team published a technical report submitted to the SC Department of Health and Human Services (SCDHHS), and created a theatrical performance based on the interviews conducted with OB patients throughout the state. We also launched a website that contains the technical report and full performance as well as seven monologues in English and Spanish and a preliminary toolkit that offers suggestions to health and social service professionals working with OB patients on ways to use the materials.

Who are the women shaping pregnancy and postpartum narratives? What are their experiences and insights? How can those experiences and insights help inform policies and practices moving forward? The Voices|Voces Initiative aimed to answer these questions and bring women's voices directly into discussions of health insurance priorities, strategies, and decision-making.

The performance elevates women's voices and highlights the importance of involving various groups of people and consumers in shaping health care systems and services that respond to a wide range of needs. Achieving fair health care requires a range of voices in the discussions and decision-making processes that ultimately shape policies and programs.

We recorded the Voices|Voces performance and created a series of video and print learning tools to make this invaluable material accessible to various groups. Our aim is to generate and facilitate discussions about core issues that are relevant to RMC and how those are practiced within and among systems of care.

The research that formed the genesis of these materials was conceptualized and supervised by Ana López - De Fede, PhD, Research Professor & Associate Director of IFS in the College of Social Work (COSW) at USC. Under Dr. López - DeFede’s leadership, IFS provided financial support for this research-based theatrical performance and the final development into an online series of learning materials.

Deborah Billings, PhD, Faculty Affiliate and Researcher with IFS, led the original research and a multidisciplinary, multilingual team that made this work possible, as part of a contract partially funded by the SC Department of Health and Human Services.

Alyssa Robillard, PhD, Faculty Affiliate with IFS at USC, and Associate Professor at Edson College, Center for Health Promotion and Disease Prevention, Arizona State University conducted interviews and collaborated on analysis and dissemination of Voices|Voces findings.

Chloe Rodriguez Ramos, MPH, Research Associate/Policy Analyst with IFS at USC, conducted interviews and collaborated on analysis and dissemination of Voices|Voces findings.

Patti Walker, MFA, Senior Instructor, Speech Communication & Rhetoric, Department of English Language and Literature (College of Arts and Sciences) at USC, adapted the Voices|Voces content to create and direct the Voices|Voces performance.

Project Resources and How to Use Them

There is no prescribed way to use these videos.

We suggest that organizers/facilitators review the videos and read the Voices|Voces Technical Report before facilitating an online or in-person discussion. The storylines that arise from central themes highlight and shape the performance. We have provided questions, with their associated themes, that emerged from the research process and were captured in the technical report as a separate Themes and Discussions handout. Facilitators can use these to initiate discussion or build on their own questions generated by the performance.

The Voices|Voces Initiative: Moving forward to address maternal and newborn outcomes learning toolkit is available in English and Spanish. Please click here to download the toolkit.

La Iniciativa Voices|Voces: Avanzando para abordar los resultados maternos y neonatales herramienta de aprendizaje está disponible en inglés y español. Haga clic aquí para descargar.

Making Effective Use of These Videos

Dr. Deborah Billings gives an overview of the project, providing context for the understanding and use of the videos. Video length 5 minutes.

Video 1: Introduction and Series Overview – Deborah Billings, PhD

Dr. Deborah Billings gives an overview of the Voices|Voces Initiative, providing context for the understanding and suggested uses of the video series with different audiences. Video length 5 minutes.

A Call to Action

Dr. Ana Lòpez-De Fede provides a call to action to recognize and address the disparities seen in maternal and child health for Black and Latinix individuals. Video length 3 minutes.

Video 2: A Call to Action: Listen to Women – Ana López - De Fede, PhD

Dr. Ana López - De Fede offers a call to action to recognize and address the challenges faced in maternal and child health for various communities. Video length 3 minutes.

#HearTheirVoices!

Social media is a powerful tool and can be used to show your support for improving services for pregnant, birthing, and postpartum people, as seen in the Voices|Voces Initiative.

We encourage you to share the campaign messages and material and to use them as tools to create conversations about the importance of LISTENING and how to translate that into policies and practices that will directly impact the health and lives of pregnant, birthing, and postpartum women.

Below we provide graphics and messaging for easy sharing on your social media channels.

Be sure to tag us and use the campaign hashtag: #VoicesVoces #HearTheirVoices

Tag Us 💬! Let us know what you think on Twitter, Instagram or Facebook

(To use these images, right click on each one and select "Save Image as..." to save them on your device)

You can be your own best advocate; speak up when something doesn't feel right.

Visit https://www.schealthviz.sc.edu/voices-voces-initiative to learn more.

#VoicesVoces #HearTheirVoices

If you had a choice, what would be different for your next pregnancy?

"I'd choose the best option, where they treat me better, where I'm more comfortable, and all that."

This mom wanted a better birthing experience.

Visit https://www.schealthviz.sc.edu/voices-voces-initiative to learn more.

#VoicesVoces #HearTheirVoices

The Voices|Voces Initiative research findings were transformed into a theatrical performance to share the stories of SC women using Medicaid to cover the costs of their pregnancy related care.

View the full performance at https://www.schealthviz.sc.edu/voices-voces-initiative

#VoicesVoces #HearTheirVoices #ResearchbasedTheater

"They kept telling me, it's ok, it's ok. But you know your body...I knew that something was wrong. But they didn't want to listen to me...this could have been prevented."

Visit https://www.schealthviz.sc.edu/voices-voces-initiative to learn more.

#VoicesVoces #HearTheirVoices

Voices/Voces Monologues

Seven brief monologues of key themes and a full-length theatrical performance are available to be used in classrooms, grand rounds, community forums, and other settings where discussions about maternal healthcare quality improvement are generated.

It is important to highlight that the words spoken by the actors are the exact words shared by Voices|Voces participants through their interviews, ensuring that all the materials directly capture the experiences and perspectives of women and providing a forum for all to heed their call of “LISTEN TO US”!

These videos linked below also can be found on our YouTube Channel.

Transcripts of the monologues are available for download in both English (EN) and Español (ESP).


Video 3: I Got You - Maternal Mortality
We hear from a woman about her confusing and frightening experience of delivery complications and the importance of having a doctor who understood her background and experiences during her time.

Video 4: Pressure - Obstetric Hemorrhage
We hear from a woman about her experience of miscarrying a prior pregnancy and its impact on her current pregnancy experience, as well as how it affected her partner.

Video 5: It's Not Going Away - Pregnancy Fears During COVID-19
We hear from a woman about the impact of the fear and uncertainty that accompanied the COVID-19 pandemic on her pregnancy experience.

Video 6: Carrying My Weight - Partner Support
We hear from a woman about the effects of the COVID-19 pandemic on her pregnancy experience and her family life overall. She also reflects on how her mental health has influenced her pregnancies and her husband's support over time.

Video 7: The Social Pandemic - Intersecting Injustices

We hear from a woman as she describes the overwhelming combination of the COVID-19 pandemic and social challenges, and their impact on her pregnancy experience.

Video 8: Not Anymore - Miscarriage
We hear from a woman about her miscarriage experience and its impact on empowering her to ask questions and to speak directly about her healthcare needs.

Video 9: Experiencing Pregnancy and Houselessness 
We hear from a woman about her pregnancy experience while being unhoused and the multiple barriers she faced to find care.

Video 10: Full Theater Performance
This is the full-length theatrical performance voicing the experiences of participants in the Voices|Voces Initiative. This video begins with Dr. Ana López - De Fede's Call to Action (Video 2).

Please contact us with questions, concerns, feedback, and suggestions. We welcome any comments about how you used these materials and how they worked for you.

USC Institute for Families in Society
IFSReports@mailbox.sc.edu
(803) 777-9124


The following organizations invited women to participate in Voices/Voces, helping the team to establish trust with each participant.
Please click on each logo to find out more about the services these organizations offer.